Updated: May 2018
Nest ("we", "us", "our", "the company") are committed to protecting and respecting your privacy.
We update this policy from time to time so please review this policy regularly.
Information we collect
We may collect and process the following data about you:
The information stated above could include your name, email address, telephone number, invoice and/or delivery address and product selections.
We do not store cardholder data. All card transactions are carried out using a redirect model, via SagePay, to process payments securely.
Nest is PCI DSS (Payment Card Industry Data Security Standard) compliant.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Storing your personal data
We will only retain your Personal Data for as long as is necessary for the purpose for which it was collected and to comply with our legal and contractual obligation.
At the end of the retention period, your Personal Data will either be securely deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. This could be, for example, if an order is placed for delivery to the U.S. then data from the delivery address will be transferred to the U.S. postal service in order for them to deliver the goods ordered. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
Uses made of the information
We use information held about you in the following ways:
We may also use your data to provide you with information about goods and services from us, and we may contact you about these via e-mail but only if you have consented to this by subscribing to our mailing list.
We will never share, sell or rent your information to third parties for their use for email marketing, and you will always be able to unsubscribe from our mailing list from any marketing email we send to you.
Disclosure of your information
We may share your Personal Data with trusted 3rd parties who perform services on our behalf, however these companies are prohibited from using your Personal Data for purposes other than those clearly defined by us or required by law. We provide only the data they need to perform their specific services.
Examples of third parties we work with are:
For these third party providers we recommend that you read their Privacy Policies so you can understand the manner in which your personal information will be handled by these providers.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to other third parties:
Our site may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own Privacy Policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
As a data subject, you have a number of statutory rights around control and access to your personal data. Subject to certain conditions, and in certain circumstances, you have the right to:
If you wish to control or access your Personal Data, in any of the ways stated above, please send your request to the Data Controller by emailing firstname.lastname@example.org, or in writing to:
43 Francis Street,
We will respond within a month of receiving requests for access. This period may be extended for particularly complex requests.
We reserve the right to withhold Personal Data if disclosing it would 'adversely affect the rights and freedoms of others'.
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our website, or a user’s general location.
What sort of cookies does Nest use?
Generally, our cookies perform up to four different functions:
Some cookies are essential for the operation of our website. For example, we might use some cookies to allow us to identify subscribers and ensure they can access subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.
Some cookies analyse how our visitors use our website and to monitor website performance. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This can help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
We use functionality cookies to allow us to remember your preferences for your return visits to our website. For example, cookies save you the trouble of typing in your username every time you access the site. This also enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Advertisers for example sometimes use their own cookies to provide you with targeted advertising. If you are based in the European Union and would like to learn more about how advertisers use these types of cookies or to choose not to receive them, please visit www.youronlinechoices.eu. If you are based in the United States and would like to learn more, please visit www.aboutads.info/choices/.
Nest may publish Google AdSense interest-based advertisements on this website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at www.google.com/ads/preferences. You can opt-out of the AdSense partner network cookie at www.google.com/privacy_ads. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at www.google.com/ads/preferences/plugin.
Can a website user block cookies?
As we’ve explained above, cookies help you to get the most out of our website.
However, you can disable cookies on your device at any time.
Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.